Independent Solar Thermal Installers

First and foremost is our desire to ensure that our customers are satisfied with our service!

We are constantly checking to see if there is anyway we can improve what we do. We ask our customers to complete a simple feedback form to ensure that we offer the best service that we can. A recent survey of all our customers has shown that 100% of customers were "very satisfied", indeed 65% were "absolutely delighted" with the service that we offered. All our customers have said they would either recommend us or already have done so.

The following quotes are taken from thank you letters from our customers.  We haven't given their names to respect their privacy, but all are actual comments from genuine customers.  Many of our customers have indicated that they would be happy to discuss their installation, and even show their solar system, to potential customers. If you would like us to obtain a reference for you, or see a solar system we have installed in your area, then please let us know.

“I would like to add here, how impressed we were with your team of men, they were extremely efficient and tidy and a pleasure to have working in the house, thank you.”

“Thanks so much to your chaps for all their hard work. We have told our neighbour how wonderful it is to have polite, helpful and reliable tradesmen in the house - a rarity - working for ourselves it is wonderful to have other tradesmen with the same values.”

“We would like to thank you and your very efficient crew for our solar installation, which appears to be running OK and has just extracted at least 50 joules of heat in a brief 30 second burst before the overcast set in! Alison is now monitoring the incoming data on an almost permanent basis, and will soon be able to bore for Britain on the Pencelli Micro Climate and the benefits of solar power.”

“I would like to thank you for the efficient, friendly and professional attitude of all those involved at installing the system at our house. Despite the little ‘glitches’ we are very pleased with the work. Would it not be wonderful, if all independent businesses had the attitude you have for the work in hand. Should you wish to have any photos, I can send them to you by email, or should you wish for a potential customer to have a look at the system, we would be more than happy to do this. I can assure you that we will recommend you to others whenever we get the opportunity. Once again thanks for everything.”

“I would just like to let you know how pleased we are with the work carried out, and also to express our thanks to your two employees for their courtesy and consideration while undertaking this work. We would certainly recommend your firm to others.”

“We’re very pleased with the performance so far – in mixed weather we get plenty of hot water.  It’s a nice, tidy job too – the guys were great.”

“It has been a pleasure to be a very satisfied customer. I have to say that the work has been carried out in an exemplary way by your team and although I cannot say what savings are to be realised by the boiler not being needed so much, so far after over a week, the boiler has not been required. I have to say that I don’t generally work well with a project being undertaken such as this, being a hard task-master, but their professionalism made it a pleasure to work with them.”

“We would both like to say how helpful and understanding you and your company have been.”

“Not only efficient, but a nice team of chaps. The job appears to be well done and if we don’t run out of water, we look forward to much of it being warm!”

“I am yet another of the 61% of your customers who are “absolutely delighted” and completely overwhelmed by the efficiency of your installation. When completed it was late afternoon, with an overcast sky and absolutely no sun. Next morning, the overcast was still there, lighter, but still no sun, and at about 10.00am I tested the hot water and was amazed at how hot it really was. The test will, though, come when winter arrives, and I will let you know. Kindest regards to you and your team.”

“Thanks for an excellent job carried out by your very capable boys. So if you could convey my grateful thanks to the boys, I can certainly recommend to anybody.”

“Thank you for your recent visit to my home to repair and service the Thermomax system that I have installed, as well as the subsequent follow-up visit. I appreciated the promptness with which you were able to carry out the work, as well as the quality of your work.”

“Just a quick note to say thank you for a fast efficient and friendly job, installing our solar water heating system. We look forward to reaping the benefits this summer. Despite the rather gloomy weather the panels are doing their stuff! The pressure in the system is fine, so all seems well. Thanks again for a crisp job.”

“Thanks again for the excellent system fitted, it works perfectly providing a seemingly unlimited free hot water!! Its great having the temperature meter on the landing to monitor its performance.”

“A big thank you to all of you for doing such a great job – what a nice bunch of people you are!  Ben, Joe and Ray worked extremely hard to do a tidy job, and the end result looks really good and works better than we had expected. Sue, many thanks for your cheerful and knowledgeable help on the phone, and sorry again about the mix-up over the start day.  After the fiasco with the previous installer, it has come as a huge relief to know that we now have a much better system, which has been installed properly. It goes without saying that we will recommend Llani Solar whenever we can (we’ll work hard on the next door neighbours when they come over for supper tonight!).”

“Please will you thank Ben, Ray and John for their friendliness, teamwork, sense of purpose and kindness. Ben in particular identified and tactfully corrected errors of inexperience in my plumbing. The installation looks neat and purposeful and, assuming it works well (time will tell), we’ll be happy to recommend Llani Solar to our friends.”

“We would like to praise the two gentlemen who came to install the panels. They worked very hard and fastidious, left us very clean and tidy, and were a pleasure to have working at our home. They are very good ambassadors for your company and you should be proud of them.”

“I would like to thank you and your pleasant crew for good workmanship and offer of assistance in case of any future problems. Hopefully we will only need to meet up for the 2012 antifreeze maintenance check.”

“Congratulation on your friendly, helpful staff who have helped us with this project from start to finish. We are immensely pleased with the product which gives us excessive amounts of hot water, even in March. We will certainly recommend your firm to other interested parties. Keep up the excellent work.”

“I was impressed by the efficiency and workmanship of your lads yesterday.  Please thank them for me.”

“The panel seem to be working – we had water off it today that was slightly warmer than tepid – quite amazing as it was quite cold when out and about – the temp on the roof was showing 21 when I left the house at midday (got a bit nerdy now and keep looking at the gizmo box on the wall!!!). Many thanks for your efficient service."

“Thank you for fitting our solar water heating system. We had our first tank full of solar hot water 31^st January and look forward to the summer. We were delighted with the work carried out inside and out, and would appreciate if you could let your fitters know.”

“Please thank you team for their excellent work. Having the system installed was much more straightforward and less disruptive than I’d thought it would be and I was amazed at how quickly the job was done – even in my quirky old cottage! I’ve been watching the display a bit today (I gather this is normal for solar virgins) and am delighted to say that my tank reached 34 degrees at the bottom – which did surprise me considering the time of year [January].”

“I would also like to add that the team of three who carried out the fitting were excellent.”

“Ben and Ray work long and hard to install everything, but no major problems (only challenges – as in any old property)! They were most efficient and a pleasure to have here. Everything is now working except the solar bit owing to the total absence of any sun between the continuous rain! We look forward to the contribution of the panels and the reduction in CO₂ with considerable interest and enthusiasm. Best wishes for Christmas and the New Year”

“I was most impressed with the way the installation was carried out. Ben & co were unfailingly efficient, helpful and good-humoured and the job was finished in a remarkably short time.  I am now waiting for some sunshine so that I can see whether the promised hot water will really run! It nearly reached the point where the pump should have come on yesterday, but the rain clouds came over and down went the temperature [on the roof].”

“Very many thanks for your very prompt and efficient work.”

“Finally, thank you for your help and the professional way in which your company has dealt with my order. I would especially like to thank your technicians who fitted the panels, who were amiable and yet very knowledgeable and efficient.”

“Please find enclosed my cheque for the deposit required for you to initiate the installation of the solar hot water system for my house. I am very impressed with the speed and courtesy with which you and your office have dealt with this project so far and if the work goes ahead in the same manner I will be very pleased.”

“We are very pleased with the installation work & guys who carried it out, and delighted with the hot water we’ve had since!”

“Just to let you know, the panels are working brilliantly and we’re enjoying some hot (free) baths!”

“I thought I would drop a quick but, rather late, note to say thanks for the installation which is working brilliantly. We used to have the immersion/oil boiler set up for an hour and a half in the morning and two hours in the evening for a tank capacity of 117 litres. Now we have an evening setting for two and a half hours which is seldom used.  I was a little concerned that we may have made a mistake by going for a 200 litre system and would be increasing our heating costs and dependency on fossil fuel heating, rather than reducing them, but saw no sense in installing a system that did not match the sleeping capacity of the house. In reality it has turned out to be a good decision. The larger capacity means that we do not necessarily turn over the tank capacity every day and consequently can carry forward a large amount yesterdays sunshine to today. The result has been that any intermittent weather is being bridged by the larger tank capacity. (And the fact that I have insulated every pipe possible!).  The lowest top tank temperature we have had at 6pm has been 39⁰C which was after 3 days of rain and heavy cloud. On poorer days we hit around the mid 40⁰C + and most reasonable days we reach 50⁰C+ which greatly reduces the need, if any, for boiler input. This last week we have hit maximum (just under 73⁰C) every day and still hit it yesterday after pulling at least 60 litres, over and above the normal usage, to do the spring wash of the gutters, window frames and cladding to remove the algae. What a luxury!  All in all you might gather I am rather pleased. The only draw back has been a radical rethink of the airing cupboard to accommodate the larger tank and associated equipment. Mind you… it was overdue."

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