What service can you expect from Llani Solar, if you contact us?

Our contact with customers normally follows these 5 steps:

Initial Enquiry

You can either phone us on 01686 412 552 (or local rate 0845 456 1290), or complete our quick online survey - Is solar right for you?. With a few simple questions we can assess whether your property is suitability for solar water heating. Using this information we will give you a guideline price and recommendation for the location and number of solar panels to be installed. We will send you information about us and the solar panels we are recommending, and let you know about any grants that are available to you.  

We work this way so that we don’t have to employ sales reps to drive all over the country undertaking unnecessary site surveys. This reduces the impact we have on the environment with vehicle usage, as well as keeping our costs down.

We design the size of system to suit your needs. Proper design of a solar system is crucial. If it is too large then energy will be wasted, as well as costing you more. If it is too small then the system will under-perform, contributing little to your hot water. We are one of the few companies in the UK specialising in solar installations and have extensive experience in the design and installation of solar systems. We also use the latest computer modelling software to ensure that a system is designed to meet the individual requirements of the situation.

At this stage you are under no obligation to purchase a system from us, to sign any sort of agreement, or to part with any money.

Free Site Survey

When you are ready, and only if you want us to, we will call in the next time we are in your area. This is not a sales call. It is a technical visit from our engineer to discuss the installation with you and answer any queries you might have. 

At this stage he will also conduct a full site survey, to confirm the location of the panels and roof structure, the pipe runs and connections to your existing hot water system, and assess any health and safety issues for the installation team. 

Using this information we can then confirm our initial estimate with a firm written quotation. We will hold this price for three months. You are still under no obligation and we will not use any high-pressure sales tactics to persuade you to buy a system from us. 

Placing your Order

If you decide that you are interested in proceeding with the installation, and are happy with our price, we will then take you order to proceed. We will fix a date when it is convenient with you for us to carry out the work and book you in. We ask for a 50% deposit on the cost as estimated. This covers the cost of the solar equipment which constitutes a large proportion of the total cost, and enables us to place any special orders.

If you do not wish to proceed, or need to wait for a while until finances or circumstances allow, then that is fine. If you want us to ring you back in a year or more we are happy to do so - we will never pressure you into a sale. 

If in the meantime you need to replace your boiler, but you aren't yet ready to install solar panels, we can supply you with a solar-compatible hot-water cylinder.  This means that when you are ready to go ahead, you won't need to replace your hot-water cylinder again.

The Installation

Where the solar system is being installed on an existing property we would normally expect the installation to be completed within a day. Our installation team will make every effort to minimise disruption to your home.  If the installation takes longer than one day we will ensure, whenever humanly possible, that we do not leave you without hot water overnight. 

For new build projects, the work will be scheduled to fit in with your building programme.  Normally the panels are fitted to the roof first and we will coordinate with your roofers to ensure that smooth integration of the solar panels into the roofing. This is normally followed by a later visit to connect the panels to the hot water system and commission the system, when the internal plumbing work is ready. 

Commissioning and Servicing

Once installation is complete and the system commissioned, we will send you a final invoice. Once settled we send you a receipted invoice and completion certificate, to enable you to claim any grants you have applied for.

We conduct a satisfaction survey of all our customers two months after the installation to ensure that everything is working well and that they are happy with our service. We provide a full 2-year guarantee on our installations, and in the unlikely event of any problems with the installation we promise to return as soon as possible to fix them. We will not rest until you are fully satisfied with the system and our service.

The solar water heating systems we install are almost entirely self-maintaining.  We recommend that the system is checked every 5 years to ensure that the pressure and antifreeze are at the correct levels.  We will send you a reminder to let you know that the system is due for a check, which will be charged at the rate current at the time (currently £120.00).

We are confident that we install the best solar systems to the highest standards which will repay your investment with years of free hot water and trouble-free service.

Llanisolar
Tel : 01686 412552 |  0845 456 1290 (local rate) | 
The Old School Yard, Smithfield Street, Llanidloes, Powys, SY18 6EJ Wales